Shipping Policy

Effective Date: 24.07.2026

At BongMart, we aim to process and deliver your orders safely and efficiently across Canada. Please review our Shipping Policy before placing an order.

1. Shipping Coverage

BongMart currently offers shipping across Canada.

Shipping availability may vary depending on the customer's location, product availability, carrier restrictions, and applicable laws or regulations.

We currently do not guarantee international shipping unless specifically stated on our website.

2. Order Processing

Orders are processed after payment has been successfully received and verified.

Once your order has been prepared and dispatched, you will receive a shipping confirmation with available tracking information.

Orders placed on weekends, public holidays, or outside regular business hours may begin processing on the next business day.

Processing times may occasionally be longer during:

1. Holidays
2. Promotional periods
3. High order volumes
4. Severe weather conditions
5. Other circumstances beyond our reasonable control

3. Estimated Delivery Time

Delivery times vary depending on the shipping destination, carrier, order volume, weather conditions, and other factors.

Where available, an estimated delivery timeframe will be displayed during checkout or provided after your order has been dispatched.

Please note that all delivery dates and timeframes are estimates only and are not guaranteed.

BongMart is not responsible for delays caused by shipping carriers, severe weather, transportation disruptions, incorrect delivery information, or other circumstances outside our reasonable control.

4. Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on factors such as:

1. Delivery location
2. Package size
3. Package weight
4. Selected shipping service
5. Product type

Any applicable taxes or additional charges will also be shown where required.

5. Order Tracking

Where tracking is available, customers will receive tracking information after their order has been shipped.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Once an order has been transferred to the shipping carrier, tracking updates and delivery scans are managed by the carrier.

6. Correct Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify your:

1. Full name
2. Shipping address
3. Apartment or unit number, where applicable
4. Postal code
5. Phone number
6. Other required delivery information

BongMart is not responsible for delivery delays, failed deliveries, or lost packages resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your shipping information, please contact BongMart as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

7. Failed or Undeliverable Deliveries

If a package is returned to BongMart because of:

1. An incorrect or incomplete address
2. Failed delivery attempts
3. Customer refusal
4. Failure to collect the package
5. Other customer-related delivery issues

additional shipping charges may apply if the customer requests that the order be shipped again.

Shipping charges associated with unsuccessful delivery attempts may be non-refundable, except where otherwise required by applicable law.

8. Lost Packages

If tracking information indicates that your package has been lost during transit, please contact our customer support team.

We may work with the shipping carrier to investigate the shipment.

Any refund, replacement, or other resolution for a confirmed lost shipment will be determined after the carrier investigation and verification of the circumstances.

9. Damaged or Broken Products

Please inspect your order after delivery.

If an item arrives damaged, defective, or broken, contact BongMart within 48 hours of receiving your order.

Please provide:

1. Your order number
2. A description of the issue
3. Clear photographs or videos showing the damage
4. Photographs of the shipping package where applicable

Once the claim has been reviewed and approved, you may choose between:

1. A refund for the affected product, or
2. An exchange/replacement, subject to availability.

Please refer to our Return, Refund & Exchange Policy for complete details.

10. Delayed Deliveries

Delivery delays may occasionally occur due to circumstances outside BongMart's control, including:

1. Weather conditions
2. Carrier delays
3. Transportation disruptions
4. High seasonal shipping volumes
5. Government or regulatory requirements
6. Natural disasters
7. Other unforeseen circumstances

A delay in delivery does not automatically qualify an order for cancellation or refund.

Our team will assist where reasonably possible if there is a significant shipping issue.

11. Age or Delivery Verification

Certain products available through BongMart may be subject to age restrictions or other legal requirements.

Where required by applicable law or the shipping carrier, customers may be required to provide valid identification or proof of legal age at the time of purchase or delivery.

Orders may not be delivered where the recipient does not satisfy applicable legal requirements.

Customers are responsible for ensuring that they are legally permitted to purchase and receive the products ordered from BongMart.

12. Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

Once an order has been processed, dispatched, or transferred to the shipping carrier, cancellation may no longer be possible.

Please refer to our Return, Refund & Exchange Policy for additional information.

13. Shipping Restrictions

BongMart reserves the right to refuse or cancel shipments to locations where delivery is:

1. Prohibited by applicable law
2. Restricted by the shipping carrier
3. Considered unsafe or undeliverable
4. Otherwise not reasonably possible

If we are unable to fulfill an order due to a shipping restriction, we will contact the customer regarding the available options.

14. Contact Us

For questions regarding shipping, tracking, delivery delays, damaged shipments, or your order, please contact:

BongMart Customer Support

Email: sales@bongwholesale.ca.

When contacting us about an existing order, please include your order number so our team can assist you more efficiently.